Frequently asked questions

Q: Why should I work with an interior designer?

A: Interior designers are passionate about what they do and seek to improve their clients’ lives through style and comfort. They will guide you through the process and can manage your project from start to finish. The expertise of a professional interior designer can bring your vision to life with extraordinary results and save you from making costly mistakes.

Q: How can I find a local interior designer or retailer?

A: Designers or retailers in the United States, United Kingdom and Ireland can be found through the Where to Buy section of our website. This page will also indicate which of our products and brands may be seen at their location. Search by zip code or by entering the designer or retailers name.

Q: How can I obtain a sample of your wallpaper or fabric?

A: Wallpaper and fabric samples can only be obtained through local interior designers or retailers.

Q: Are there any specific hanging instructions for Thibaut wallpapers?

A: Hanging instructions are sent with every roll of wallpaper. Certain types of wallpaper require specific hanging instructions. We recommend your paper hanger read instructions carefully before starting to hang.

Q: Can you recommend a wallpaper hanger?

A: We recommend contacting the National Guild of Professional Paperhangers, or consulting with your local designer or retailer for referrals based on the type of wallpaper you are hanging and their experience with those professionals.

Q: How do I maintain or clean my wallpaper?

A: Most Thibaut wallpapers are washable with an ammonia and chlorine free cleanser and water. Grasscloth wallpaper generally should not be washed but dusted with a duster or vacuum cleaner with a soft brush attachment. Never use water with Grasscloth. Vinyl wallcovering can be washed and even scrubbed with soap, water and a bristle brush. Please refer to the item’s description to see if the product is washable.

Q: Is Thibaut distributed internationally?

A: Thibaut products are distributed worldwide. Product is sold through designers and stockists in the United Kingdom and Ireland, and through a network of distributors in other countries. Please visit the Where to Buy section of the website for contact details.

Q: Do you have a catalog?

A: All of our current collections are available to view on our website, or in a sample book containing actual product. Please visit the Collections page to browse available designs online, or search our Where to Buy to find a local retailer to see our library of sample books.

Q: Does Thibaut advertise in magazines?

A: In the United States, please look for us in Veranda, House Beautiful and Traditional Home as well as many regional publications. See the Media section of our website for advertising images and press about Thibaut and our brands.

Q: Are all Thibaut fabrics and wallpapers featured on the website?

A: Thibaut has over 60 active collections. All collections and items shown on the website are available through authorized showrooms. Visit our Where to Buy section of the website to find a showroom near you.

Q: How do I request memo samples?

A: Soon you will be able to request samples through an added feature on our website. In the interim, please request memos by contacting your Thibaut Customer Service Representative at 800.223.0704, faxing your request to 973.643.3050, or emailing your request to cs@thibautdesign.com.

Q: Can I check stock and pricing for wallcoverings and fabrics on the website?

A: We are pleased to announce you can now check stock and pricing on our website. Please click here to sign in to your account. Retails pricing is also available upon request through Thibaut Customer Service at 800.223.0704.

Q: Can I track the status of my order online?

A: This added feature will be available on our website at a later date.

Q: Can I purchase discontinued products?

A: Once products are discontinued, they are no longer in stock and not available for sale.

Q: Does Thibaut inventory all products?

A: Thibaut proudly keeps inventory of all items featured on our website and in our sample books at our New Jersey dstribution center.

Q: Does Thibaut advertise in consumer magazines?

A: In the United States, please look for us in Veranda, House Beautiful and Traditional Home as well as many regional publications. See the Media section of our website for advertising images and press about Thibaut and our brands.

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